NDIS Service Coordinator

JOB TITLE: NDIS Service Coordinator

JOB TYPE: Part Time

LOCATION: 125 Rundle St Kent Town SA 2067

SUPERVISOR/MANAGER: Director or Delegate

MAIN DUTIES/RESPONSIBILITIES:

Manage a team of NDIS Support Workers.

• Oversee and coordinate direct support to participants within the framework of Workforce Extensions North Adelaide Health policy and procedures, and within the context of the person's individual plan and/or goals.
• Manage day-to-day employee matters such as performance, leave, and injuries with the support of the Director. Ask for advice and support when needed.
• Work with staff, participants, families, and other stakeholders to understand and resolve concerns. Escalate to the Director for advice and support as appropriate.
• On-board new starters into the service/s in a way that provides them with the information they need to be successful.
• Create and implement staff rosters and participant schedules ensuring best match for the participant
• Coordinate regular communication channels with support coordinators, employees, participants, and other key stakeholders.
• Attend coordinator team meetings and undertake 1:1 discussions/supervisions with Support Workers.
• Undertaking direct support of participants, where required, including cancellations, periods of leave or staff sick leave.
• Regularly review and refine support strategies to minimise risk and optimise best outcomes for individuals.
• Maintain appropriate personal and professional boundaries.
• Undertake all administrative tasks to ensure accurate records and quality of support including risk assessments, support planning, regular goal reviews and supportability data collection and sign offs.
• Assist with recruitment and orientation of new Support Workers, as required.

Organisational Responsibilities

• At times, be available to work in various Workforce Extensions North Adelaide Health departments, when required.
• Maintain accurate and timely records and collect data as directed by program guidelines and the Director.
• Participate in performance appraisals, training, group supervision, team meetings and

professional development activities.

• Working as part of the team based on an ethos of collaboration, co-operation, respect and mutual support.
• Other duties as directed by the Director or delegate.

SKILLS & EXPERIENCE

Qualifications:

Diploma or Certificate IV in Business Administration or relevant experience

• First aid certificate
• DHS NDIS Clearance
• Current first aid certificate
• CPR certificate

Experience:

3 years' experience in a similar role or industry

Experience with NDIS support planning.

Experience with NDIS billing/coding.

Skills:

• Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
• Excellent verbal and written communication
• Organised and able to meet deadlines
• Experience with Proda (desirable).
• Experience with ShiftCare (desirable).

PERFORMANCE GOALS:

• Timely and efficient onboarding of participants.
• Ensure recruitment needs are managed to meet rostering requirements.
• Deal with clients, suppliers and other employees professionally at all times
• Ensure NDIS guidelines are met at all times.
• Monitor and ensure compliance.
• Maintain privacy & Confidentiality at all times.