Customer Relationship Manager

Customer Relationship Manager
Geelong - Full Time (Monday to Friday)
Recruiting via Workforce Extensions on behalf of GravIT

About GravIT

GravIT is a well-established, Geelong-based IT management and web hosting provider that has been supporting local businesses for over 25 years. They focus on practical solutions, straightforward advice, and strong client relationships. Their clients come from a wide range of industries, and the team prides itself on being approachable, reliable, and solution-driven. GravIT is locally owned and operated, with a team culture that values clear communication and long-term partnerships.

The Role

Workforce Extensions is currently recruiting on behalf of GravIT for a confident and personable Customer Relationship Manager to join their growing team.

This is an excellent opportunity for someone with experience in the MSP space-or for someone with a technical retail background who's ready to take the next step into a more business-focused role.

The position is centred around building strong client relationships and becoming the trusted IT point of contact. The successful candidate will visit client sites, check in regularly, identify challenges, and guide customers towards practical solutions offered by GravIT.

From the initial conversation through to quoting, coordination, delivery, and follow-up, the Customer Relationship Manager will stay involved throughout the entire solution lifecycle. This role blends customer care with solution-based sales, all within a steady Monday to Friday schedule.

What You'll Be Doing

• Relationship Management
  Serve as the key contact for an assigned portfolio of clients. Build trust, understand their needs, and maintain regular contact through site visits and ongoing check-ins.
• Solution Identification
  Identify opportunities to solve problems or improve client setups and recommend relevant GravIT services or products.
• End-to-End Sales Coordination
  Once a solution is proposed, manage the process from quoting to completion. Coordinate with technical staff and keep the client informed throughout.
• Service Agreement & Account Support
  Assist with renewals, quotes, upgrades, and general account administration.
• Liaison with Technical Teams
  Work closely with GravIT's technical team to ensure smooth delivery of services, while maintaining ownership of the client relationship.
• Client Retention & Satisfaction
  Monitor client satisfaction, identify any issues early, and ensure clients feel supported and well looked after.

About You

• Previous experience in a client-facing role-ideally in IT, tech retail, or a managed services environment.
• Solid understanding of IT and the ability to speak confidently about general solutions.
• Excellent communication skills-approachable, easy to talk to, and a good listener.
• Solution-focused, with a genuine interest in helping rather than simply selling.
• Organised, with the ability to manage multiple client conversations and follow-ups.
• Comfortable following a structured sales and service process from beginning to end.
• A current driver's licence and willingness to travel for client visits.

Why Join GravIT?

• No weekend work - Monday to Friday, full-time role
• Genuine career step - ideal for those transitioning from tech retail or moving closer to the business side of IT
• Locally based - part of the Geelong business community for over 25 years
• Supportive team culture - down-to-earth, collaborative, and customer-focused

To Apply

Please submit applications to Justin Thompson at Workforce Extensions Geelong