Customer Service & Administration Representative

Customer Service & Administration Representative - Full Time

Workforce Extensions Geelong is currently recruiting on behalf of a long-term, highly valued and family-owned business that has built a strong reputation for delivering dependable services across a range of industries. As the business continues to grow, they are seeking a Customer Service & Administration Representative to support clients and assist with the day-to-day running of the office.

About the Role

This is a blended role combining customer service with administrative responsibilities. You will be the first point of contact for clients while ensuring smooth and efficient office operations.

Key Responsibilities:

Customer Service & Client Support

• Respond to customer enquiries, providing accurate service information

• Process and manage customer orders to ensure timely completion

• Build and maintain strong client relationships

• Coordinate with internal teams to meet customer requirements

• Prepare quotes, invoices, and other relevant documentation

Office & Administration Duties

• Perform general administrative tasks such as data entry, filing, and record-keeping

• Process and approve purchase orders accurately

• Liaise with suppliers to confirm stock availability and manage order follow-ups

• Verify and reconcile invoices against purchase orders

• Monitor and maintain office supplies inventory

What We're Looking For

• Strong customer service skills with a client-focused approach

• Excellent communication (verbal and written) and problem-solving abilities

• Ability to multitask and stay organised in a fast-paced environment

• Proactive and able to work independently or as part of a team

• Proficient in Microsoft Office and general computer systems

• Prior experience in customer service or administration is advantageous

• Reliable, punctual, and detail-oriented

Why Join This Organisation?

• Be part of a stable, family-owned business with a strong local presence

• Work with a supportive and collaborative team

• Enjoy the security of a full-time position with opportunities for development

Apply Now
Workforce Extensions Geelong is managing the recruitment process and interviewing candidates immediately. If you're interested in this exciting opportunity then apply today.