Customer Service Officer

Workforce Extensions Geelong is proud to partner with Furphy, a respected Australian engineering and manufacturing group, to recruit a motivated Customer Service Officer for their Geelong site (formerly known as Geelong Galvanizing).

With more than a century of Australian manufacturing history, Furphy is known for quality, integrity and supporting the communities in which they operate. This is a great opportunity to build a career within a stable and innovative business.

About the Role

You will be the first point of contact for customers, supporting the full lifecycle of their galvanizing jobs from booking through to completion. This role suits someone who enjoys a fast paced environment, problem solving and building strong customer relationships. This position will be offered as full time with standard working hours being 8am-4:36pm (some early starts may be required).

Key responsibilities include:

• Handling phone, email and counter enquiries professionally and promptly
• Providing clear information regarding pricing, lead times and plant processes
• Accurately booking jobs and maintaining customer data in internal systems
• Preparing delivery dockets, job sheets and associated documentation
• Supporting scheduling and logistics to ensure jobs meet customer deadlines
• Liaising with production, yard staff, transport providers and sales teams
• Keeping customers updated on job progress or delays

What We're Looking For

• Experience in customer service/administration within a trade, industrial, manufacturing or logistics environment
• Strong communication and customer service skills
• High attention to detail with accurate data entry capability
• Able to manage priorities and work well under pressure
• Competent with Microsoft Office and comfortable learning new systems

Why Join Furphy?

• Long-term career opportunity with a well recognised Australian manufacturer
• Supportive and inclusive work culture
• Monday to Friday roster with work/life balance

Please note this position is available for an immediate commencement however those who are required to give notice are also encouraged to apply.

To apply, please submit applications to Justin Thompson at Workforce Extensions.