Customer Support Officer - Scheduling

Steamatic Geelong & Warrnambool is a trusted leader in restoration, cleaning and insurance-related services, supporting residential, commercial and insurance clients across the region. With a strong reputation for professionalism, responsiveness and quality service delivery, Steamatic continues to grow its operations and invest in its people. An exciting opportunity is now available for an organised and customer-focused support officer to join the scheuding team in Geelong.

Workforce Extensions Geelong is proud to be partnering with Steamatic Geelong & Warrnambool to manage the initial recruitment process for this position.

About the Role

This is a fast-paced and highly varied administration role responsible for coordinating daily crew schedules, supporting operational workflow and ensuring exceptional service delivery to customers and stakeholders. Working closely with operational teams, sales representatives and management, you will play a critical role in ensuring jobs are scheduled efficiently, customer communication is maintained and internal systems are updated accurately.

This is an excellent opportunity for someone who thrives in a busy environment, enjoys problem solving and takes pride in delivering outstanding customer service.

Key Responsibilities

• Coordinate and prepare daily crew schedules and job allocations
• Liaise with operational staff regarding scheduling and job updates
• Communicate with customers to arrange attendance times and site access
• Monitor job progress and update internal systems accurately
• Ensure crews are supplied with all required documentation and information
• Coordinate travel, accommodation and specialised work requirements
• Assist with customer enquiries and administrative support functions
• Maintain high standards of customer communication and professionalism
• Work collaboratively with internal departments to ensure smooth workflow
• Support compliance with company policies, procedures and safety requirements

About You

To be successful in this role, you will demonstrate:

• Previous experience in scheduling, coordination or administration
• Strong organisational and time management skills
• Excellent communication and customer service abilities
• The ability to multitask and work effectively under pressure
• High attention to detail and accuracy
• Intermediate Microsoft Office skills (Word, Excel and Outlook)
• A proactive and team-oriented approach
• Confidence communicating with a range of stakeholders
• Experience within the restoration, trades, insurance or service industries will be highly regarded, though not essential.

What's on Offer

• Stable full-time permanent position
• Supportive and collaborative team environment
• Opportunity to join a respected and growing business
• Diverse and engaging role with variety each day
• Ongoing training and development opportunities
• Geelong based role with immediate commencement available

How to Apply

To apply, please submit your resume and a brief cover letter outlining your relevant experience. For a confidential discussion regarding the position, please contact: Workforce Extensions Geelong (03) 4246 0460

Applications will be reviewed as received, so early applications are encouraged.