Internal Sales & Administration Officer

J. Furphy & Sons is a long-established Australian manufacturing business with operations across galvanising, steel fabrication and protective coatings. An opportunity is available for an experienced Internal Sales & Administration Officer to join the Geelong team.

Initially, this position will be predominantly internally based, supporting customers with enquiries, quotations and technical requirements while developing a thorough understanding of Furphy's services, customers and operations.

What makes this opportunity particularly attractive is where the role can lead.

Over approximately the first six months, the successful person will have the opportunity to develop into a hybrid internal and external sales role, getting out on the road, visiting customers, strengthening existing relationships and actively identifying new business opportunities.

It's an excellent opportunity for someone with a background in internal sales, estimating, account management or industrial customer service who is ready to take the next step into a more relationship-driven B2B sales position.

The role

Initially, your responsibilities will include:

• Managing incoming customer enquiries and taking ownership through to resolution
• Preparing accurate written and verbal quotations
• Following up quotations and identifying sales opportunities
• Building strong relationships with existing customers
• Promoting Furphy's galvanising, fabrication, paint and associated services
• Identifying opportunities to cross-sell services across the Geelong operation
• Reading and interpreting drawings and specifications to assist with quoting
• Working closely with scheduling and production to ensure customer requirements are achievable
• Maintaining customer, quotation and sales activity within the CRM
• Resolving customer service, quality and delivery issues
• Developing your technical knowledge of galvanising and Furphy's broader capabilities

Where the role can lead

As your understanding of the business and customer base develops, there is scope for the position to become increasingly externally focused.

This could see you spending part of your week on the road:

• Visiting existing customers
• Developing new customer relationships
• Identifying new projects and sales opportunities
• Building Furphy's presence across relevant industries
• Following up leads and quotations face-to-face
• Understanding customers' upcoming requirements
• Representing Furphy's broader service capabilities

You'll retain an internal connection to quoting, CRM management and operations, creating a genuine hybrid B2B sales position.

About you

Furphy is seeking someone with at least five years' experience in internal sales, customer service, estimating, administration or a comparable position.

You'll ideally bring:

• Strong B2B customer service and relationship-building skills
• Confidence speaking with customers and developing commercial relationships
• Experience preparing quotations or estimates
• Strong follow-up skills and a proactive approach to sales opportunities
• Excellent organisation and attention to detail
• A practical approach to problem solving
• Confidence using Microsoft Office, CRM and business systems
• The ability to read technical drawings, or the aptitude to learn
• An interest in developing into a more externally focused sales position

Experience within steel, fabrication, galvanising, protective coatings, engineering, construction products or industrial manufacturing would be highly regarded but isn't essential.

A valid driver's licence is required, which also aligns naturally with the future external component of the position.

Why Furphy?

This isn't simply an internal sales administration position. You'll have the opportunity to learn the operation from the inside, develop technical and commercial knowledge, establish relationships with Furphy's existing customer base and progressively move towards a role involving external customer engagement and business development.

For someone currently working internally who has wanted the opportunity to get out from behind the desk and develop into B2B sales, there is a genuine pathway here.