Service Advisor

Looking for a Service Advisor role with more variety and responsibility and every Friday off?

Workforce Extensions Ballarat is proud to be recruiting on behalf of a well established and growing automotive business based in Ballarat.

This is a key role within a close knit team, offering a mix of customer service, workshop coordination and estimating responsibilities. You'll play an important part in keeping jobs running smoothly while ensuring customers receive clear communication and a high level of service.

With strong systems, a steady workflow and a reputation for doing things properly, this is an excellent opportunity to join a business that values structure, teamwork and long term stability.

About the Role

You'll be the link between customers and the workshop, managing bookings, providing clear updates and ensuring jobs are accurately scoped and delivered efficiently.

This is not your standard front desk role. Alongside service advising, you'll take ownership of preparing estimates, managing parts and supporting workflow planning across a variety of vehicles.

Key responsibilities include:

• Managing customer enquiries, bookings and job updates
• Preparing accurate estimates from inspections, diagnostics and service reports
• Sourcing and ordering OEM and aftermarket parts
• Tracking parts and ensuring readiness ahead of scheduled work
• Supporting workshop scheduling and workflow coordination
• Liaising with technicians to confirm scope and avoid delays or rework
• Assisting with general administration and front desk duties as required

About You

You'll bring a combination of customer service skills, organisation and a solid understanding of automotive environments.

Ideally, you will have:

• Experience as a Service Advisor, Parts Interpreter or similar role
• Mechanical background and looking to transition off the tools (preferred)
• Understanding of vehicle repair processes (light or heavy vehicles)
• Strong attention to detail and ability to manage multiple jobs at once
• Confident computer and systems skills
• A calm, professional and customer focused approach
• Current driver's licence

What's on Offer

• Full-time position with a 4-day work week (every Friday off)
• Stable, long-term opportunity in a growing local business
• Supportive and team-oriented environment
• Varied role combining customer interaction and technical tasks
• Competitive salary based on experience

If you're looking for a role that offers variety, responsibility and genuine work-life balance within a solid local business, we'd love to hear from you. For a confidential discussion then please call Justin Thompson at Workforce Extensions Ballarat on (03) 5334 4414.