Service Coordinator

Service Coordinator Workshop & Hydraulics

Workforce Extensions Ballarat is proud to be recruiting on behalf of Hydrautech - a business established in 1996, locally owned hydraulics business with decades of experience, new management and a reputation built on one thing, getting the job done properly.

This fast paced workshop prides itself on quick turnarounds with internal capacity to keep their customers running. If you're organised, straight talking and like being in the middle of the action, this role will suit you.

About the Role

This is a full-time, ongoing position split across:

• 70% Workshop and field Service Coordination
• 30% Service admin Support

You'll be the link between the front office and the workshop, booking jobs, coordinating technicians, chasing parts and keeping customers informed every step of the way.

Everything revolves around keeping jobs on track and minimising downtime for customers.

What You'll Be Doing

Workshop Coordination & Scheduling

• Work closely with the Workshop Manager and technicians to plan daily jobs
• Attend short morning huddles to set priorities and keep things aligned
• Adjust schedules on the fly as jobs change

Job Tracking & Ownership

• Open and manage job cards from start to finish
• Track labour, parts and progress with high attention to detail
• Keep systems updated so everyone knows exactly where things are at

Customer Communication

• Be the main point of contact for job updates and status reports
• Keep customers in the loop
• Handle issues professionally and escalate when needed

Parts, Stock & Workflow Support

• Coordinate parts ordering to avoid delays
• Assist with receipting parts for workshop jobs
• Monitor stock levels and flag shortages early
• Jump in with stocktakes and basic inventory tasks when required

Logistics & Dispatch

• Organise pickups and deliveries
• Make sure completed jobs are turned around quickly and efficiently

Problem Solving

• Identify delays early and work with the team to resolve them
• Focus on solutions, not just process
• Do what's needed to keep jobs moving and customers running

What We're Looking For

• Strong organisation skills, be able to manage multiple moving jobs
• Confident communicator, be able to deal with tradies and customers alike
• Someone who takes ownership and follows things through
• Comfortable in a fast paced, workshop style environment
• Ability to think ahead, solve problems, and adapt quickly

Experience in a workshop, service coordination, or mechanical environment will be highly regarded.

The Culture

This is a hands on, straight-up workshop environment. No fluff, no egos, just a team focused on getting the job done and backing each other up.

You'll fit in well if you:

• Get in, get organised, and get it done
• Communicate clearly and don't sit on problems
• Pitch in when things get busy
• Take pride in helping customers get back up and running

It's a tight knit, locally owned business where people stick around - because everyone pulls their weight.

Why Apply?

• Stable, full-time role with a well established local business
• Be part of an experienced team that knows their trade
• Fast paced, varied role where no two days are the same
• Play a key part in keeping customers operating with minimal downtime

An attractive remuneration package will be negotiated with the successful applicant.